Office Update: Paula’s Vacation

Paula will be away on vacation from Oct 19th-Nov 3rd. Messages will be answered by Nicole and Jen during regular office hours and they will contact Paula, if needed. To avoid any delays, please submit all medication and supplement refill requests at least 2 weeks in advance to allow enough time for processing.   PLEASE READ BELOW

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Portal Messaging Guidelines (Effective November 1, 2026)

To make sure every patient gets thoughtful, timely care, we’re sharing some updated guidelines for using the patient portal.

• Keep messages brief and focused 
• Expect response within 2 business days.
• Send your message to the right team member
• For non-urgent questions that don’t affect your care right away, please save them for your next visit, or
• Schedule additional appt time for several concerns 

**Our team may recommend an appointment when a question is complex or needs more back-and-forth than the portal allows**

Additional Appointment options and fees:

1. 15-minute phone appointment: $75 (available to all patients)

2. 60-minute visit for membership patients (per your membership agreement):

-ABY Membership: $200

-ABY+ Membership: $300

To schedule, please contact Jen or Nicole.

Thank you for helping us keep care personal and focused for everyone

The A Balanced You Team